Before your appointment, please bring your insurance card, your current hearing aids (if you have them), and any questions or concerns you’d like to discuss. If you’re a new patient, it’s also helpful to bring a list of your medications and a brief note about any hearing changes you’ve noticed.

I also strongly encourage patients to bring a companion — someone who helps with medical or financial decision‑making, or simply someone who knows you well. A lot of important information is shared during your evaluation, and having another set of ears can make the process easier. Companions often provide helpful insight into the hearing challenges they’ve noticed and can support you in choosing the best next steps.

Your visit will be simple, comfortable, and fully guided — you won’t have to navigate anything alone.

All hearing aids purchased through CarePoint Hearing include a 45‑day trial period. If you are not fully satisfied for any reason during that time, you may return your devices for a 100% money‑back guarantee. Please allow 7–10 business days for refund processing.

Accessory items and custom ear pieces are subject to manufacturer‑specific return guidelines. Any applicable return or exchange policies for these items will be clearly explained at the time of purchase.

Order timelines can vary based on the type of product, the manufacturer, and other factors outside of our control. Most orders arrive within a standard timeframe, but if you have not heard from us within 14 days of placing your order, please give us a call so we can follow up and provide an update.

Once we've received your return, please allow 7 days for processing. After we've released your refund, it may take up to 14 days to appear in your account, depending on your financial institution.

CarePoint Hearing is a primarily mobile practice, which means I bring professional hearing care directly to you. Appointments can be scheduled in the comfort of your home, at an assisted living community, a care home, etc., or — if you prefer — you’re always welcome to visit me in my personal home in Goodyear. My goal is to make hearing care as convenient, comfortable, and accessible as possible for every patient I serve.

Many people start to wonder about hearing aids when conversations begin to feel unclear, especially in groups, restaurants, or noisy environments. You may also notice that you’re turning up the TV more often, asking others to repeat themselves, or feeling tired from trying to listen throughout the day. A comprehensive hearing exam is the best way to know for sure — it provides a clear picture of your hearing health and whether hearing aids could help improve clarity and comfort in your daily life.

CarePoint Hearing offers all major styles of hearing aids from the industry’s leading manufacturers. This includes receiver‑in‑canal (RIC), behind‑the‑ear (BTE), in‑the‑ear (ITE), and CROS/BiCROS systems for patients with single‑sided hearing loss. Because every patient’s needs are unique, I work with a wide range of trusted brands to ensure you receive the style, fit, and technology that best supports your hearing and lifestyle.

Most hearing aids last 5 to 7 years, depending on the model, how well they’re cared for, and your daily listening environments. With regular cleanings, proper maintenance, and routine check‑ins, many patients enjoy reliable performance for the full lifespan of their devices. When the time comes to upgrade, I’ll help you choose technology that continues to support your hearing needs and lifestyle.

Hearing aid prices vary depending on the technology level, features, and manufacturer, but most patients can expect a range of $2,000 to $6,000 for a pair. Pricing may also change based on current promotions or whether your insurance plan offers a discount.

Because every patient’s needs are different, I focus on helping you choose the technology that provides the best clarity, comfort, and value for your lifestyle. During your appointment, I’ll review all available options, explain the differences in performance, and make sure you feel confident in both the technology and the investment.

Traditional Medicare does not cover hearing aids. However, many Medicare Advantage (Part C) plans do offer hearing aid benefits, discounts, or set allowances. Since coverage varies widely between plans, I’m always happy to review your benefits and help you understand exactly what your insurance may contribute toward your hearing care.

Yes — I accept most major Medicare Advantage plans. Because every plan is different, I’m happy to review your benefits and help you understand exactly what your coverage includes. My goal is to make hearing care as accessible and affordable as possible for every patient I serve.

Yes — I offer flexible payment options to help make hearing care more affordable. Depending on your needs, we can explore payment plans, financing options, or insurance‑based discounts if your plan includes hearing aid benefits. My goal is to ensure you receive the right technology without financial stress, and I’m always happy to review all available options with you.

The price of your hearing aids includes professional fitting, custom programming, and ongoing follow‑up care to ensure your devices continue to perform at their best. You’ll also receive cleanings, adjustments, and support throughout the life of your hearing aids. Every device is backed by a manufacturer warranty, which typically covers repairs and replacement for loss or damage, depending on the model. My goal is to make sure you receive not just hearing aids, but complete hearing care and long‑term support.

A full hearing evaluation typically takes about 30 to 45 minutes. This includes a conversation about your hearing concerns, a series of comfortable and non‑invasive tests, and a clear explanation of your results. I take the time to make sure you understand your hearing health and what your next steps may be.

A hearing aid fitting typically takes 60–90 minutes and is designed to make sure your devices feel comfortable and sound natural. I’ll begin by programming the hearing aids based on your hearing test results, then fine‑tune them to match your listening preferences and daily environments. You’ll have time to practice using the controls, ask questions, and get comfortable with the sound. My goal is to ensure your hearing aids fit well, feel good, and give you the clarity you’ve been missing.

For the best long‑term results, I recommend follow‑up visits every 3–4 months to clean your devices, check their performance, and make any needed adjustments. An updated hearing test once a year helps ensure your hearing aids stay properly programmed and continue giving you the clarity and comfort you need. If you notice sudden changes in your hearing at any time, it’s always best to schedule a visit sooner.

Yes — ongoing follow‑up care is a core part of your experience at CarePoint Hearing. I provide regular cleanings, adjustments, and performance checks to make sure your hearing aids continue to sound clear and feel comfortable. Most patients benefit from visits every 3–4 months, with a full hearing test and reprogramming done annually.

If you already own hearing aids that were purchased elsewhere and are not looking to buy new devices, you are still welcome here. I offer affordable service packages for cleanings, adjustments, troubleshooting, and ongoing care to keep your current hearing aids performing their best.

You’ll always have support whenever your hearing needs change or your devices need fine‑tuning.

Daily care helps your hearing aids last longer and perform their best. Wipe them down each night with a soft, dry cloth to remove oils and moisture. Make sure the microphone ports and receivers stay clear of debris, and replace wax guards or domes as needed. Avoid getting your devices wet, and store them in a protective case or drying box when not in use.

During your follow‑up visits every 3–4 months, I’ll provide a professional cleaning, check all components, and make any adjustments needed to keep your hearing aids working at their best.

If your hearing aid stops working, start with a few quick checks: make sure the battery or charger is working, replace the wax guard, and check that the dome and microphone openings are clear of debris. A simple cleaning or part replacement often solves the issue.

If it still isn’t working, bring it in — I can perform a full diagnostic check, clean the internal components, and determine whether it needs repair or reprogramming. Most issues can be fixed in‑office, and if a manufacturer repair is needed, I’ll guide you through the process and keep you updated every step of the way.

Hearing aids should be serviced every 3–4 months to keep them clean, functioning well, and properly adjusted. These routine visits allow me to check the microphones, receivers, wax guards, and overall performance of your devices. An updated hearing test once a year ensures your programming stays accurate as your hearing changes over time. Regular service helps your hearing aids last longer and keeps you hearing your best.

Yes — most modern hearing aids can connect directly to your smartphone, allowing you to stream phone calls, music, and other audio straight to your ears. With the manufacturer’s app, you can also adjust volume, change programs, and fine‑tune settings right from your phone. During your fitting, I’ll help you pair your devices and show you how to use all the features so everything feels simple and convenient.

Yes — many hearing aids can help reduce the perception of tinnitus. By amplifying the sounds you want to hear, they naturally lessen the contrast between your environment and the ringing in your ears. Many modern devices also include built‑in tinnitus relief features, such as soothing sound generators or customizable masking programs.

During your appointment, I can help determine whether hearing aids are a good option for your tinnitus and recommend technology that offers the most relief and comfort.

Yes — today’s advanced hearing aids are designed to perform exceptionally well in noisy environments. Premium models use directional microphones, background‑noise reduction, and AI‑based sound processing to help you focus on the voices you want to hear while reducing distracting noise. Many devices also adapt automatically as you move between quiet and busy places, giving you clearer, more comfortable listening throughout your day.

During your appointment, I’ll help you choose technology that matches your lifestyle and gives you the best performance in restaurants, family gatherings, and other challenging listening situations.